Returns and Refunds

Deadline for returning an item

The customer has a legal period of 14 clear days to exercise his right of withdrawal from the date of receipt of the goods without having to provide reasons or pay penalties.

Return costs are payable by the customer. The customer will be fully reimbursed for the sums paid (except shipping costs) upon receipt and verification of the return of his items without undue delay and at the latest within 14 days following the date on which he exercised his right of withdrawal.

Returns should be sent to the following address:
C-logistics - Returns service ZA Pot au Pin 33613 CESTAS CEDEX
Email: contact@revitae.co (to be entered on the package label in order to receive package tracking)

In order for the withdrawal period to be respected, the Customer must send us their communication relating to the exercise of their right before the withdrawal period expires.

No right of withdrawal for an order via a signed quote.

Condition of items

All returned items (items, original packaging, accessories, instructions, etc.) must be returned perfectly intact.

Upon receipt of the package, https://revitae.co/ will judge the perfect condition of the returned merchandise. No returns will be accepted if the returned items have been visibly used or damaged by the customer and this use or damage renders the items unfit for sale. If the return is refused by https://revitae.co/ , the items will then be returned to the customer at the expense of https://revitae.co/ without the customer being able to demand any compensation or right to reimbursement, at the expense of https://revitae.co/. exception of the subsequent exercise of its warranty rights on the goods sold.

Reimbursement of returns

Subject to compliance with these return conditions, https://revitae.co/ will reimburse the returned items within 7 days following the goods being returned to stock.
https://revitae.co/ will reimburse the Customer using the same reimbursement method as that used for the initial transaction.